Terms of service

These terms are the agreement between you and Get Hot Drop (“we”, “us”) for the website at gethotdrop.com and everything we offer through it (the “service”). You accept them when you create an account and tick the box that names them. If you don't agree, don't use the service.

Section 17 has an arbitration agreement and a class-action waiver. It changes how disputes between us are settled. You can opt out of it within 30 days of creating your account.

Three more documents are part of this agreement:

• the Official rules, which govern lots, seats, boosts, draws and prizes;
• each lot's own rules, shown on its page under “All the rules”: its product, seats, seat price, times and draw settings;
• the Privacy policy, which explains what we do with your data. You don't agree to it like a contract; you confirm you have read it.

If they disagree, a lot's own rules come first for that lot, then the Official rules for anything about draws and prizes, then these terms. Sections 15 to 18 of these terms (warranties, liability, disputes and governing law) apply to all of them.

To have an account you must:

• be 16 or older;
• live in the 50 United States and the District of Columbia, and be there when you play;
• not be barred from the service by us or by the law where you live.

If you are under 18. You may use the service only if your parent or legal guardian has read these terms and the Official rules and agrees to them for you. The same applies while you are under the age of majority where you live (19 in Alabama and Nebraska, 21 in Mississippi). Your parent or guardian is then a party to this agreement too, answers for what you do on the service and for anything you buy, and must make or approve every payment. A prize won by a minor is awarded to the parent or guardian on the minor's behalf.

If you are a parent or guardian and believe your child uses the service without your agreement, or is under 16, write to support@gethotdrop.com. We will close the account.

The service is void where prohibited or restricted by law. You are responsible for knowing whether you may take part where you live. Employees and contractors of Get Hot Drop, and people who live with them, may not take seats.

One account per person. You sign in with a code we email you or with Google; there is no password. Keep your mailbox and your Google account safe: whoever can read your sign-in email can use your account. Tell us at once at support@gethotdrop.com if you think someone else has.

Give us true details and keep them current, above all your email address and, when you claim a prize, your name and delivery address. You can't sell, lend or hand over your account.

You are responsible for what happens under your account, unless it happened because we failed to keep the service reasonably secure.

Coins are what you spend on seats and boosts. A coin is a limited, personal, revocable licence to use a feature of the service. It is not money, a deposit or property, it earns no interest and it has no cash value. Coins can't be cashed out, sold, given or transferred to anyone, or exchanged for anything outside Get Hot Drop.

There are two kinds. Bought coins are the ones you pay for. Bonus coins are the ones we give: for signing up, the daily chest, invites, missions, promo codes and the extra on a larger top-up. Bonus coins are spent before bought coins, and the Official rules limit how much of a lot's seats bonus coins can pay. Your wallet shows both balances and every change to them.

Bought coins don't expire. We may change how bonus coins are given, and may set an expiry for bonus coins with at least 30 days' notice. We may change the price of coins, seats and boosts for the future; a lot keeps the prices it opened with.

What you get. When you buy coins you get the licence described in section 4, not ownership of anything. The amount of coins, any bonus coins and the full price are shown before you pay. The price you see is the price you pay, plus any sales tax shown at checkout.

How you pay. Payments are taken by our payment provider. We don't see or store your card number. You must be allowed to use the payment method. If you are under 18, your parent or guardian must make or approve the payment.

Refunds. A coin purchase is final once the coins are in your wallet, and coins you have spent on a seat or a boost are not refunded, with these exceptions:

• a lot that is cancelled returns every seat and boost in it, as the same kind of coins that paid for them (Official rules, “Cancelled, paused and moved lots”);
• if we charged you by mistake, charged you twice, or the coins never arrived, write to support@gethotdrop.com and we will put it right;
• if we close the service, or close your account when you have not broken these terms, we refund the bought coins you have not spent at the price you paid;
• a parent or guardian may ask us to refund a purchase a minor made without their agreement; we then close the account and take back what the coins bought;
• any refund the law where you live requires.

Chargebacks. If you have a problem with a charge, write to us first. If a payment is reversed by your bank, we take back the coins it bought (or their value, if they are spent) and may suspend the account until it is settled.

The Official rules say how lots, seats, boosts, draws and prizes work. In short: a seat gives you a chance to win the lot's product, not the product. Winners are picked by chance on a weighted wheel. Most players in a lot do not win, and the coins they spent on seats and boosts are gone.

A boost widens your slice of the wheel for one round. It raises your chance and never guarantees anything. The boost card shows your chance before and after, and what you have put into the lot so far.

Only spend what you can afford to lose. You can ask us at any time to block purchases on your account, pause it or close it: write to support@gethotdrop.com.

Where a lot offers Lock Prize, a player who has passed a round may leave the draw and buy the lot's product from us at the discount shown (Official rules, “Lock Prize”). That is a sale of goods for money: the price is shown before you pay, coins can't pay any part of it, and the seat and boosts you bought in that lot are not refunded or credited toward it.

Products are new, in the maker's sealed packaging, and carry the maker's own warranty. We ship at our cost to an address in the 50 United States and the District of Columbia. If a product arrives damaged, faulty or not as described, write to support@gethotdrop.com within 30 days of delivery and we will replace it or, if we can't, refund what you paid for it. Otherwise a paid Lock Prize order can't be cancelled or returned. The same remedy applies to a prize, except that a prize has no price to refund.

Relics, XP, ranks, achievements, guild membership and anything else you earn or hold in the service are licensed to you the same way coins are: for use inside Get Hot Drop only, with no cash value, and not for sale or transfer. What a relic does, and the limits on it, are in the Official rules. We may change or retire game items for the future; we won't take away an effect from a lot you are already in.

You agree not to:

• use more than one account, or use someone else's, or let someone use yours;
• use bots, scripts or any automation to take seats, boost, collect bonuses or read the service faster than a person could;
• arrange with other players to share seats, pool boosts or split a prize in a way that gets around one seat per person per lot;
• abuse bonuses, invites or promo codes, for example by inviting yourself;
• hide where you are (a VPN or proxy) to play from a place where the service is not offered;
• use a bug or mistake in the service to your advantage, rather than reporting it;
• attack, overload, scrape or reverse-engineer the service, or get at data that isn't yours;
• pose as Get Hot Drop, our staff or another person, or harass other players;
• pay with a payment method you are not allowed to use.

If we reasonably believe you have, we may void the seats, boosts and bonus coins involved, withhold or take back a prize won that way, and suspend or close the account. We will tell you why, and you can answer at support@gethotdrop.com.

Your username, display name and the photo you upload stay yours. You give us a free, non-exclusive licence to store, resize and show them in the service (your player card, lots, results, leaderboards, winner pages and share images) for as long as they are on your account. The Privacy policy says who can see them.

Use only a photo you have the right to use. No one else's face without their agreement, nothing sexual, hateful, violent or illegal, no advertising, and no name or picture that poses as someone else or as us. We may remove a name or photo that breaks this.

Copyright complaints. If you believe something on the service copies your work, send a notice to support@gethotdrop.com with: the work, where the copy is, your contact details, a statement that you believe in good faith the use is not authorised, a statement under penalty of perjury that your notice is accurate and that you own the right or act for its owner, and your signature. We remove what infringes and close the accounts of repeat infringers.

The service, its design, text, art, code and the Get Hot Drop name and marks belong to us or to those who license them to us. Product names and pictures belong to their makers, who do not sponsor or endorse the lots. We give you a personal, revocable licence to use the service as these terms allow. You are free to share links, winner pages and the share images the service makes for you.

You agree that we may send you this agreement, notices and receipts electronically: by email to the address on your account and inside the service. That has the same effect as paper. You need a working email address and a current browser to read them, and you can ask for a copy by email at any time. To stop getting them you have to close your account.

Email and push notifications about your lots can be turned off in your settings, and every such email has an unsubscribe link. If you add a phone number, we text you a code to check it; message and data rates may apply.

You can stop using the service at any time and ask us to close your account at support@gethotdrop.com. Closing it removes you from lots that have not started, with your seats there refunded first; a seat in a lot that is already playing stays in the draw. Bonus coins lapse when an account closes. Bought coins you have not spent are refunded if you ask when you close it, less any amount that came back to you through a chargeback.

We may suspend or close an account that breaks these terms or the Official rules, that we are required by law to close, or that has not been used for 24 months (after writing to its email address 30 days before). Section 9 says what happens to seats, coins and prizes obtained by breaking the rules; unspent bought coins that were not are refunded.

We may change, pause or end the service or any part of it. If we end it, we will give at least 30 days' notice, finish or cancel and refund every open lot, deliver every prize already won and refund unspent bought coins.

We may change these terms. For a change that matters, we will email you and post a notice on the service at least 30 days before it takes effect, and the date at the top of this page will change. We may ask you to accept the new version when you next sign in. If you don't agree, stop using the service and close your account before the change takes effect (section 13).

Changes apply only from their date on. They don't change a lot you already sit in, which keeps the rules it opened with, or a dispute you had already told us about. A change to section 17 gives you a new 30 days to opt out of that change.

We run the service with reasonable care, and draws are run as the Official rules say. Beyond that, the service is provided “as is” and “as available”. To the extent the law allows, we make no other warranties, express or implied, including of merchantability, fitness for a particular purpose and non-infringement. We don't promise that the service will always be up, fast or free of errors, or that you will win.

This section does not limit the maker's warranty on a product, the remedy in section 7, or any warranty or right that the law where you live does not let us exclude. In New Jersey, and in any other state that does not allow a disclaimer of implied warranties in a consumer contract, the paragraph above applies only as far as that state's law permits.

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, and our total liability to you for everything connected with the service is limited to the greater of what you paid us in the 12 months before the claim arose and $100.

These limits do not apply to death or personal injury we cause, to fraud, gross negligence or wilful misconduct, to a prize you have won and validly claimed, to a refund these terms or the Official rules owe you, or to any liability the law where you live does not let us limit. In New Jersey they do not limit your rights under the Consumer Fraud Act, the Products Liability Act or the Punitive Damages Act.

If a draw can't be run or completed as the rules say, because of a technical failure or anything else outside our reasonable control, the remedy is the one in the Official rules: we cancel the lot and refund every seat and boost in it.

If someone else brings a claim against us because you broke these terms or the law, you will cover our reasonable losses from it, to the extent the law allows.

Talk to us first. Most problems are solved by writing to support@gethotdrop.com. If one isn't, either of us must send the other a written notice of the dispute (ours goes to your account's email address; yours to support@gethotdrop.com) saying who you are, what happened and what you want. We then both try in good faith to settle it for 60 days. Time limits for bringing a claim are paused during those days.

Arbitration. If it is not settled, you and we agree that any dispute between us about the service, these terms, the Official rules or a lot will be decided by binding individual arbitration, not in court, and not by a judge or jury. The arbitration is run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (adr.org), by one arbitrator, under the Federal Arbitration Act. It takes place by video or phone, on documents alone if you prefer, or in person in the county where you live. The arbitrator decides whether a dispute belongs in arbitration and can award anything a court could award you alone.

Costs. You pay no more than the consumer filing fee in AAA's rules, and we pay it back if you win. We pay all other AAA and arbitrator fees, within 30 days of each invoice. Each side pays its own lawyers unless the law or the arbitrator says otherwise. We won't ask you for our fees unless the arbitrator finds your claim frivolous.

No class actions. You and we may bring claims only for ourselves, not as a plaintiff or member in a class, collective or representative case, and the arbitrator may not join claims of different people without everyone's agreement. If this paragraph can't be enforced for a claim, that claim goes to court instead of arbitration, and the rest stays in arbitration. If 25 or more similar demands are filed by the same or coordinated lawyers, AAA's Mass Arbitration Supplementary Rules apply; each demand is still decided on its own.

What stays out of arbitration. Either of us may bring an individual claim in small-claims court instead. Either of us may ask a court to stop misuse of intellectual property. A claim for public injunctive relief may be brought in court after the individual claims have been arbitrated.

You can opt out. Email support@gethotdrop.com within 30 days of creating your account, from the account's address, saying you opt out of arbitration. Nothing else about your account changes, and disputes then go to the courts in section 18.

If you are under 18. Your parent or guardian agrees to this section for you and for themselves. The agreement that the arbitrator decides what belongs in arbitration stands on its own, apart from the rest of these terms.

If any other part of this section can't be enforced, the rest of it still applies.

The laws of the State of Delaware govern this agreement, without its conflict-of-law rules, and the Federal Arbitration Act governs section 17. Anything that is not arbitrated, other than a small-claims case, goes to the state or federal courts in Delaware, and you and we accept those courts. None of this takes away a consumer-protection right that the law of the state where you live gives you and does not let a contract remove, including the right to sue in your home courts where that law says so.

This agreement (these terms, the Official rules and each lot's rules) is the whole agreement between us about the service. If a court or arbitrator finds part of it unenforceable, the rest stays in force. If we don't enforce something once, we can still enforce it later. You can't transfer this agreement; we can transfer it to a company that takes over the service, with notice to you.

We are not in breach when something outside our reasonable control (an outage at a provider, a network failure, a disaster, a change in the law) stops us from running the service; a draw it delays is run when it can be, or the lot is cancelled and refunded.

You may not use the service if you are in a country under a United States embargo or on a United States government list of barred persons.

California residents. Under California Civil Code section 1789.3: the service is provided by Get Hot Drop, reachable at support@gethotdrop.com. Prices are shown in the service before you pay. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

Accessibility. If any part of the service is hard for you to use, tell us at support@gethotdrop.com and we will help you with what you were trying to do.

Write to support@gethotdrop.com for support, legal notices, copyright complaints, refunds and arbitration opt-outs. We answer within 10 business days.